FAQs — Mandala Club Presents Gaggan Anand

Will the chef be here throughout the entire pop up/residency?

Gaggan’s travel to Singapore will adhere to government guidance and any evolving travel measures. Apart from a personal trip to visit his family sometime in December, he will be residing in Singapore for the majority of the residency. He is supported by core team of over twenty leading chefs and front-of-house staff who will be in Singapore throughout the entire duration of the residency. Enthusiastic to create a residency with a rebellious difference, Gaggan will be actively present both in the kitchen and out in the community during his stay in Singapore, even if he might not be leading every single service — ‘cos even geniuses need a day off!

 

Can we meet and greet the chef?

In theory, yes, but we are beholden to social distancing directives surrounding interaction at tables.

 

Can we take photos and videos of the restaurant?

Yes, absolutely. Just be mindful of the privacy and discretion of fellow diners.

 

Do you accept walk-ins?

A confirmed booking will be required to dine in.

 

Can we make reservations on the spot or online only?

We only accept online reservations via www.mandala.club.

 

Do I need to prepay beforehand or can I settle the bill at the table?

The full payment beforehand is required to confirm and secure your reservation. Anything extra consumed on the day shall be paid after your dining experience.

 

What payment methods do you accept?

We accept all major credit cards.

 

Is there any corkage charges or 1-for-1 or bring your own?

We kindly ask that you do not bring wine or any other beverages from outside the restaurant. Only food and beverage purchased at the venue is permitted for consumption in the restaurant.

 

Do you have a menu that we can choose or view?

We will only have one menu for a 9-course lunch and one menu for a 16-course dinner. Part of the GAGGAN ANAND Experience is the element of surprise meaning that the dishes cannot be revealed prior to the meal.

 

 

Do you have a wine list?

Yes, we do, however our wine pairing will also be part of the surprise element and cannot be previewed. We will also have a wine list that changes daily. Any questions about the wines, we can always put you in contact with our lovely sommelier!

 

Are kids allowed to dine? What is the minimum age required to dine in?

We are family-friendly and welcome children 13 years and above to dine with us for the set degustation. If any questions or concerns, please feel free to contact reservation team.

 

Can menus accommodate special dietaries or allergies?

Due to the special format of the menu, dietary preferences cannot be guaranteed. However, the GAGGAN ANAND team will make every effort to accommodate any special requirements. Please get in touch with any specific details a minimum of 1 week prior to the date of booking. Requests after this time will unfortunately not be able to be accommodated.

 

How many days in advance do we need to inform of our dietary requirements?

Due to the special format of the menu, dietary preferences cannot be guaranteed. However, the GAGGAN ANAND team will make every effort to accommodate any special requirements. Please get in touch with any specific details a minimum of 1 week prior to the date of booking. Requests after this time will unfortunately not be able to be accommodated.

 

I have a special occasion to celebrate, can I bring my own cake or own wine?

Please do not bring your own cake as we are always more than happy to serve a special dessert for your occasion at the end of the meal. We kindly ask not to bring any wines from outside of the restaurant.

 

Can we make multiple bookings and request to sit side by side?

We do not accept multiple bookings under 1 person given the current Covid’19 regulation. We would recommend contacting the reservation team to inquire about the seats and we will do our best to accommodate you. However, we strictly adhere to social distancing directives which are subject to change, so any request cannot be fully guaranteed.

 

How long is the entire dining experience?

GAGGAN ANAND Experience usually lasts 2.5 – 3 hours.

 

Can I add 1 more or reduce 1 person to/from my table after purchasing the tickets/confirming the reservations?

No refund or change to your booking will be offered under any circumstance. You may be able to add a guest to a table but is subject to availability.

 

What if I am unable to make it last minute due to emergencies, can I get refunded for my tickets or can I transfer my spot to another person as a replacement?

Given the unique nature of the residency, no refund or change to your booking will be offered under any circumstance. Cancellations and refunds will be at the discretion of the organiser for special extenuating circumstances.

 

How many days in advance can we cancel the reservations? Any cancellation fees?

Given the unique nature of the residency, no refund or change to your booking will be offered under any circumstance. Cancellations and refunds will be at the discretion of the organiser for special extenuating circumstances.

 

Will we be able to get a full refund? Can we reschedule the booking?

Given the unique nature of the residency, no refund or change to your booking will be offered under any circumstance. Rescheduling will be subjected to availability and at the discretion of the organiser for special extenuating circumstances.

 

What if I am running late, any grace period or will my spot be forfeited?

Mandala Club Presents GAGGAN ANAND is a 2-3 hour experience, please arrive on time. Latecomers will regrettably not be able to enjoy the full experience, as dictated by time of arrival.

 

What if the government’s Covid’19 regulations (e.g. Dine-in suspension) affects the reservations, can we get a refund or reschedule?

The payment is non-refundable and we have a zero cancellation policy. In the event that a change of official regulations prohibits us honouring your booking, we will reschedule your reservation.

 

Do you have any valet parking?

Yes, we do. We charge $10 for the valet parking.

 

What is the dress code for this dining experience?

No flipflops and shorts.

 

Do I need to be fully vaccinated to dine in?

We are only accepting fully vaccinated customers or diners with negative PET results within 24 hours of dining.

 

If not vaccinated, can I get a PET?

Yes. Please ensure you get tested at a MOH-approved clinic within 24 hours of your reservation.

 

Are you handicapped friendly?

Yes, we are.

 

Are you pet friendly?

We would love to but unfortunately we are not, with the exception of guide dogs.

 

Must I be a member to dine in?

No. Members are offered priority access and booking privileges ahead of the release of public tickets. Tables must be booked in advance by www.mandala.club

 

Can I, a member book for a non-member to dine at Gaggan?

No. Members are offered priority access and booking privileges ahead of the release of public tickets. Members priority booking is strictly for members. Booking on behalf of non-members from 23 to 27 September is strictly prohibited – the booking may not be honored in the absence of the dining/booking member.

 

Members can assist non-member to book via the app after 27 September 12pm without having to be present on the date of the reservation.

 

How do I enquire about membership to Mandala Club?

There are several ways:

  • Visit www.mandala.club and complete the ‘Express Interest’ form in the membership section
  • You can email membership@mandala.club for more information
  • If you are dining with us, ask a member of the team for more information